Terms of service

Terms of Service

Diffman Collectables

1. General Information

Welcome to Diffman Collectables. By accessing our website or purchasing products from our store, you agree to these Terms of Service.

We are an independent UK-based retailer specialising in Pokémon trading cards, graded cards, sealed trading card products and collectibles.

2. Products and Descriptions

We aim to provide accurate descriptions and photographs of all products.

• All products are sold as described.
• Graded cards are sold with their stated grading company, grade and certification details.
• Sealed products are sold in their original sealed condition unless otherwise stated.
• Product packaging may have minor cosmetic imperfections unless specifically advertised as pristine.

3. Pricing and Payments

All prices are displayed in GBP (£).

Payment must be completed before orders are dispatched.

We reserve the right to correct genuine pricing errors and cancel affected orders before dispatch, providing a full refund where payment has been taken.

4. Orders and Availability

All orders are subject to availability and acceptance.

If an item becomes unavailable after purchase, we will contact the customer and arrange a full refund.

We reserve the right to refuse or cancel orders where fraud or unauthorised activity is reasonably suspected, subject to applicable consumer law.

5. Shipping and Delivery

Orders are dispatched using reputable UK delivery services.

Delivery estimates are provided at checkout and may vary depending on location and postal service conditions.

Please refer to our Shipping Policy for further details.

6. Returns and Refunds

Due to the collectible nature of trading cards and sealed products, Diffman Collectables does not offer voluntary change-of-mind returns or exchanges beyond customers’ statutory rights.

All applicable UK consumer cancellation and statutory rights remain unaffected.

Please refer to our Returns & Refunds Policy for full details.

7. Trading Card Authenticity and Condition

We take reasonable care to ensure products are genuine and accurately described.

Individual cards may have minor manufacturing imperfections, including centring variations, print lines and surface marks.

Professional grading assessments are determined by independent grading companies. We cannot guarantee future grades, resale values or investment performance.

8. Product Values

Trading cards and collectibles are subject to changing market demand and prices.

Diffman Collectables does not guarantee that purchased products will retain or increase in value.

9. Website Content

Website images, descriptions, branding and original content belonging to Diffman Collectables must not be reproduced commercially without permission.

Third-party trademarks remain the property of their respective owners.

10. Limitation of Liability

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, including statutory consumer rights or liability for fraud, death or personal injury caused by negligence.

11. Governing Law

These Terms are governed by the laws of England and Wales. Consumers retain any mandatory legal protections applicable to them.

12. Contact Information

For questions about orders, products or these Terms of Service, please contact Diffman Collectables using the contact details provided on our website.