Refund policy

Returns & Refunds Policy

Diffman Collectables

Due to the collectible nature of trading cards, graded cards and sealed trading card products, we do not offer voluntary returns or exchanges for change of mind beyond customers’ statutory rights.

This policy helps protect against card swapping, product tampering and fraudulent returns.

Sealed Products

All sealed products are supplied in their original condition. We do not accept voluntary returns of opened or tampered products.

Customers purchasing online retain their applicable statutory cancellation rights, including the usual 14-day cancellation period. Opening packaging does not automatically remove these rights. Any reduction in value caused by handling beyond what is necessary to inspect the goods may be deducted from a refund where legally permitted.

Individual & Graded Cards

We do not offer voluntary change-of-mind returns on individual or professionally graded cards.

Where a statutory return applies, graded cards must be returned with their original certification and protective casing. We may inspect returned items to verify authenticity and condition.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrectly described, please contact us promptly with your order number and photographs where possible.

Your statutory consumer rights remain unaffected.

Refunds

Approved refunds will be processed to the original payment method in accordance with applicable UK consumer law.

Contact

For any order concerns, please contact Diffman Collectables through our website.