Shipping policy
Shipping Policy
Diffman Collectables – United Kingdom
1. Order Processing
We aim to process and dispatch orders within 1–2 working days after payment has been received.
Orders placed during weekends or UK bank holidays will normally be processed on the next working day.
2. UK Delivery
We currently ship to addresses within the United Kingdom only.
Orders are dispatched using Royal Mail or another reputable UK courier service.
Shipping costs and available delivery options are displayed at checkout before payment.
3. Delivery Times
Estimated delivery times depend on the shipping service selected at checkout.
Delivery estimates are not guaranteed. Customers will be informed if we become aware of significant delays.
Unless otherwise agreed, orders will be delivered within 30 days of purchase.
4. Packaging and Protection
All orders are carefully packaged to protect products during transit.
- Individual trading cards are securely protected.
- Graded cards are packaged to minimise movement and damage.
- Sealed booster boxes, Elite Trainer Boxes and other collectibles are packaged appropriately for shipping.
5. Tracking Information
Where tracked delivery is used, tracking details will be provided when available.
6. Lost or Damaged Parcels
If your order arrives damaged, is missing items or has not arrived, please contact us promptly.
We will investigate with the delivery provider and arrange an appropriate replacement or refund where required.
Diffman Collectables remains responsible for orders until they are delivered to the customer or their nominated recipient, in accordance with applicable consumer law.
7. Incorrect Delivery Details
Customers should ensure their delivery address is accurate before completing an order.
Please contact us as soon as possible if you notice an error. Address changes cannot always be made once an order has been dispatched.
8. Contact Us
For any shipping enquiries, please contact Diffman Collectables using the contact details provided on our website.